Message Template
Appointment Confirmation Message
Your telehealth appointment is confirmed for March 14th at 3:00 PM EST.
You’ll receive a confirmation email with the telehealth link for your appointment. Remember to check your spam folder if you can’t find it. Please note that late cancellations (<24h) or no-shows will result in a $75 fee.
The confirmation email also includes information about dosage tiers and medication delivery options. Please read this information so you can discuss with your provider.
We look forward to seeing you!
— The Mindscape Team
Appointment Confirmation Email
Subject : Your appointment has been scheduled
Hello Jane! Your telehealth appointment is confirmed for Wednesday, November 19, 2025 at 2:00 PM EST.
Here is your link to join:
Please sign in a little early to avoid any tech delays. Please review the attached information about our medication tiers and form options, so you can discuss with your provider.
Please Note Our Policy: Feel free to reach out to us at support@mindscaperx.com if you need anything before your appointment. We look forward to seeing you!
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Send OTP Message
123456 is your Mindscape verification code.
Appointment Reschedule Message
Admin version
Your telehealth appointment has been changed by Admin. Your new appointment time is March 14th at 3:00 PM EST.
— The Mindscape Team
Non-admin version
Your telehealth appointment has been changed . Your new appointment time is March 14th at 3:00 PM EST.
— The Mindscape Team
Appointment Reschedule Email
Subject : Appointment rescheduled by Admin.
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Hello Jane! Your telehealth appointment has been changed to Friday, January 3, 2026 at 1:00 PM EST.
Here is your link to join:
Please sign in a little early to avoid any tech delays. We’ve attached a document with information about nasal and oral medication administration to help you choose the best method for your needs. Please read this over and let your provider know which plan you prefer. Feel free to reach out to us at support@mindscaperx.com if you need anything before your appointment. We look forward to seeing you!
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Appointment Cancel Message
Admin version
We have cancelled your telehealth appointment because ID verification
failed. Visit the Member Portal or contact support@mindscaperx.com to reschedule.
— The Mindscape Team
Non-admin version
Your telehealth appointment has been cancelled. Visit the Member Portal or contact support@mindscaperx.com to reschedule.
— The Mindscape Team
Appointment ID Cancel Email
Subject : Appointment cancellation
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Hello Jane! We have cancelled your telehealth appointment because ID verification failed! To re-schedule a new appointment, please visit the Mindscape Member Portal . You may also reach out to us at support@mindscaperx.com if you need anything before your appointment.
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Appointment Cancel Email
Subject : Appointment cancellation
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Hello Jane Your telehealth appointment has been cancelled. To schedule a new appointment, please visit the Mindscape Member Portal . You may also reach out to us at support@mindscaperx.com if you need anything before your appointment.
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Appointment Reminder Message
Your telehealth appointment at March 14th at 3:00 PM EST starts in one hour. You’ll find the link to join your virtual appointment in your email. Please sign in a little early to avoid any tech delays.
We look forward to seeing you!
— The Mindscape Team
Order About To Ship Message
A quick heads up – we’re getting your order ready!.
We’ll email you tracking info when your medication has shipped.
— The Mindscape Team
About To Ship Email
Subject : We’re getting your order ready
Hello Jane, We’re getting your order ready! We’ll email you tracking info when your medication has shipped. Feel free to reach out with any questions via the member portal or by emailing us at support@mindscaperx.com .
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Order Shipped Message
A quick heads up – your medication has shipped! We’ve sent you an email with tracking information. We’ll notify you when your package has been delivered.
— The Mindscape Team
Order Shipment Details Email
Subject : Your order has been shipped!
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Hello Jane! Great news! Your order has been processed and shipped via FedEx. Order Details Order ID: MS-ORD-54321 Item: Ketamine Troches (100mg) Shipping Information Tracking Number: FEDEX-987654321
Shipping Address:
Your medication is on its way! You'll receive email notifications when your package is out for delivery and when it's been delivered. Feel free to reach out to us at support@mindscaperx.com if you have any questions about your order or delivery. Thank you for choosing Mindscape!
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Order Delivered Message
A quick heads up – your medication was delivered on March 15th at 2:12 PM EST. Please see your email for delivery details.
— The Mindscape Team
Order Delivered Email
Subject : Order delivered
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Hello Jane, We want you to know your medication was delivered on Friday, March 21, 2026 via FedEx. Delivery details:
Jane
Feel free to reach out with any questions via the member portal or by emailing us at support@mindscaperx.com .
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Order Placed Message
Your order has been placed! We’ll keep you updated as we prepare and ship your medication.
— The Mindscape Team
Order Placed Message Email
Subject : We’re getting your order ready
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Hello Jane, We’re getting your order ready! We’ll email you tracking info when your medication has shipped. Feel free to reach out with any questions via the member portal or by emailing us at support@mindscaperx.com .
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Order Out For Delivery Message
Your medication is out for delivery and should arrive today!
— The Mindscape Team
Out For Delivery Email
Subject : Your medication is out for delivery!
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Hello Jane! Great news! Your medication is out for delivery and should arrive today. What to expect:
• Your package will be delivered by the end of today
Feel free to reach out to us at support@mindscaperx.com if you have any questions about your delivery.
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Past Due Message
Your subscription is past due. Please update your payment method to avoid service interruption. Contact support if you need assistance. — The Mindscape Team
Dl Upload Message
Thank you for uploading your ID. After you schedule your consultation, you’ll receive an email with a telehealth link. Your information will be reviewed before your appointment. You will be contacted if any issues arise.
ID Verification Processing Message
you’re scheduled for March 14th at 3:00 PM EST. We’ll text your Zoom link within 24 hours. No action needed.
— The Mindscape Team